Patient Guide to Cancun
Traveling to a new place for medical care can be both exciting and overwhelming. This guide is designed to help you have a seamless stay in Cancun during your treatment. Below, you’ll find hotel and restaurant recommendations, as well as things to do and travel tips. Our goal is to make your trip as smooth and comfortable as possible so you can focus on what matters most: your health and well-being.
Many of the hotels below offer preferred rates for Immunocine patients. When booking, simply ask for the “Immunocine special rate.
1Ritual Coffee Brunch
Trendy brunch spot focused on specialty coffee and aesthetic breakfast plates, such as avocado toast, eggs Benedict, and sweet pastries.
Address: Huachinango 88, 77500 Cancún, Q.R., Mexico
2Arándanos The Fit Bowl Café
Charming café and bistro known for its freshly prepared breakfasts and brunch items, often featuring chilaquiles, omelettes, and artisanal coffee.
Address: Plaza Kun, Av. Bonampak SM4A, Manzana 1 Lote 4C, 2-Local 109, 77500 Cancún, Q.R., Mexico
3El Huerto Del Edén
Rustic-style restaurant that highlights traditional Mexican flavors with a focus on fresh, farm-to-table ingredients, often serving hearty breakfast platters and local specialties.
Address: Av Yaxchilán 17-Manzana 2, Coral Rivera, 77500 Cancún, Q.R., Mexico
4Maliú
Café known for its organic and healthy cuisine, featuring dishes like Waffle Paisa and Bomba Gripa. The restaurant offers a relaxed atmosphere with rooftop seating, is pet-friendly, and provides services such as healthy meal prep and curbside pickup.
Address: Calle Mojarra, Av Carlos Nader Supermanzana 3 Manzana 7 L107, 77500 Cancún, Q.R., Mexico
5100% Natural Cancun
Healthy, earth-friendly food, serving a large variety of vegetarian-friendly dishes, fresh fruit juices, salads, and whole-grain sandwiches.
Address: Av Sunyaxchen Supermanzana 25 Manzana 6, 77509 Cancún, Q.R., Mexico
6The Pink Coconut
Vegan-friendly eatery known for its plant-based comfort food, colourful smoothie bowls, and creative dairy-free alternatives.
Address: Km. 16.5, Blvd. Kukulcan, Zona Hotelera, 77500 Cancún, Q.R., Mexico
7Tola Campestre
Traditional outdoor-style eatery serving authentic regional Mexican cuisine, featuring handmade tortillas, grilled meats, and local Yucatecan breakfast dishes.
Address: Supermanzana 15A, 77505 Cancún, Quintana Roo, Mexico
8La Casa De Los Abuelos
Family restaurant serving comforting Mexican classics in a nostalgic atmosphere, famous for its pan dulce, traditional soups, and breakfast combos.
Address: Av. Bonampak Mz. 1-Lote 4, Sm. 4A, 77500 Cancún, Q.R., Mexico
9Flor De Lis
Restaurant specializing in traditional Mexican tamales and classic appetizers, offering a wide range of authentic flavors from different regions of Mexico.
Address: Av. Tulum Sur Supermanzana 15A, 77505 Cancún, Q.R., Mexico
10Hacienda El Mortero
Traditional Mexican Restaurant that recreates the atmosphere of a classic hacienda, complete with live mariachi music. The menu highlights regional favorites like tacos, enchiladas, and Mexican sweets.
Address: Blvd. Kukulcan 9, Punta Cancun, Zona Hotelera, 77500 Cancún, Q.R., Mexico
11La Parrilla
Restaurant known for serving traditional Mexican cuisine in a festive atmosphere featuring live mariachi music and hacienda-style decor. The menu includes specialties like tacos al pastor, flame-grilled meats, and fajitas, with signature elements.
Address: Av Yaxchilán 51-Mz 23 Lt 51, Centro, 77500 Cancún, Q.R., Mexico
12La Vicenta
Mexican Grill and bar specializing in prime cuts of meat and classic Mexican "cantina" snacks. It is a popular spot for social gatherings, featuring an extensive selection of tequilas and mezcales.
Address: Av. Bonampak MZ 2-Lt 5, 77504 Cancún, Q.R., Mexico
13El Deli
Restaurant that serves a traditional Yiddish-inspired menu featuring NY-style sandwiches, pastrami, short rib, shakshuka, and house-made sourdough bread.
Address: Av. Bonampak, Kukulcan Boulevard, Zona Hotelera, 77500 Puerto Cancun, Q.R., Mexico
14Alma Verde Cancún - LIVE DJ
Health-focused kitchen known for its fresh cold-pressed juices, quinoa bowls, and creative vegan and vegetarian options.
Address: Super manzana 3 manzana 4 lote 125 avenida nader, Retorno mero esq, 77800 Cancún, Q.R., Mexico
15Siete Cielos
Wellness café and food bar that serves scientifically balanced meals and protein shakes. Standout dishes include their Burrata Avo Toast, protein pancakes, and high-quality artisanal coffee.
Address: Av. Bonampak Supermanzana 3 Manzana 20 Lote 34, 77500 Cancún, Q.R., Mexico
16Pècano
Premium health-conscious bakery and café specializing in luxury baked goods that are sugar-free, gluten-free, and dairy-free. The menu includes keto-friendly and vegan options such as cheesecake and chocolate items.
Address: Plaza Meet Point Planta Baja Smz 310 mz 109 l 8, local 3A, 77560 Cancún, Q.R., Mexico
17Puerto Santo - Seafood by the Beach
Beachfront seafood restaurant known for its "toes-in-the-sand" dining experience and relaxed atmosphere in Puerto Juárez. The menu features fresh seafood dishes like coconut shrimp and whole grilled fish.
Address: Av. José López Portillo s/n, Puerto Juarez, Juárez, 77505 Cancún, Q.R., Mexico
18La Dolce Vita
Iconic Italian restaurant in downtown Cancún that has been serving authentic Mediterranean cuisine since 1983. It is renowned for its fresh homemade pastas, seafood, and premium wine selection.
Address:Av. Cobá 87, 77500 Cancún, Q.R., Mexico
19Patravali Indian Cuisine
Indian restaurant providing a rich array of traditional dishes, including aromatic biryanis, tandoori specialties, and a wide variety of vegetarian-friendly curries.
Address:local 201, Av. Bonampak SM4A M1 Lote 4C, 2, 77500 Cancún, Q.R., Mexico
20Dokbua Thai Restaurant
Authentic Thai eatery focused on traditional recipes and imported spices. Popular dishes include Pad Thai, flavorful curries, and dumplings, with numerous vegan and gluten-free adaptations available.
Address:Av. huayacan esq. calle Jabin S/M 311, 77533 Cancún, Q.R., Mexico
21Les Cèpages French Restaurant
Sophisticated contemporary French restaurant offering an intimate dining experience with French classics like rack of lamb, three-cheese soufflé, and filet mignon, paired with an extensive wine list.
Address:Plaza Nichupté, Av. Nichupte Mza 5 Super, Centro, 77505 Cancún, Q.R., Mexico
22Asador La Vaca Argentina
Premium Argentine steakhouse, specializing in traditional "asado" techniques. It serves high-quality cuts of beef, empanadas, and classic Argentine sides.
Address:Puerto Cancun, Supermanzana 3 Manzana UC-79, 77500 Cancún, Q.R., Mexico
23Amuna
Wellness-focused food bar that features scientifically balanced meals optimized with macro and micronutrients to support athletic performance and overall health, offering items like protein-packed toasts and hydrating juices.
Address: Mx 01 L 01 U.P.E, Av. Tulúm Manzana L-201 1-N, 77504 Cancún, Q.R., Mexico
24Level UP Café & Smoothies
Casual spot focused on refreshing beverages and light bites, offering a variety of fruit-based smoothies, protein-rich shakes, and quick café options.
Address:Av. Cobá 47, entre Av. Tulum y Av. Bonampak, 77500 Cancún, Q.R., Mexico
1Renaissance Hotel
It's right next to the Puerto Cancun mall, has access to the SLS beach club. It's clean, safe and comfortable; most of our patients have stayed there with good results.
Budget: $$$
Contact: hrc.reservas1@grupodiestra.com hrc.reservas2@grupodiestra.com
2SLS Hotel Cancun
Located in Puerto Cancun (nice area) next to the mall, it has a beach club, spa, golf course. Most luxurious hotel around that zone.
Budget: $$$
Contact: lino.barajas@slshotels.com
3Krystal Urban Cancun
Close to Las Américas Mall, nearby to both Amerimed Hospital and Malecón Américas Mall.
Budget: $$$
Contact: reservaciones.kuc@krystal-hotels.com +52 (998) 848-8000
4Sheraton Four Points
It sits directly opposite the Tulum Trade Center and right beside Hospital Galenia, offering only basic amenities.
Budget: $$$
Contact: +52 (998) 283-0101
5Adhara Hotel
The hotel has just refreshed its facilities, some of the rooms have a microwave, comfortable stay at an affordable price.
Budget: $
Contact: reservaciones@gphoteles.com
Add code: IMMUNO26 to get special rate
6Fairfield Inn Downtown
Basic amenities, modest comfort. Close to Las Americas Mall.
Budget: $
Contact: +52 (998) 604-9540
Relax at the Beach
Cancun is internationally-recognized for having some of the most beautiful and tranquil beaches in the world.
- 1Playa Delfines
- 2Playa Ballenas
- 3Playa San Miguelito
- 4Playa Marlín
- 5Playa Langosta
- 6Playa Gaviota Azul
Arts & Culture
Head to the archaelogical zone or the museum to learn about the vibrant culture from the Yucatan peninsula.
- 1El Rey Archaeological Zone
- 2San Miguelito Archaeological Zone
- 3Museo Maya de Cancún
- 4Yamil Lu'um
Parks & Outdoors
Take a break from the sand to enjoy the fresh air at the local greenery in the city’s scenic parks. Whether you are looking for a sunset stroll or a place to exercise, these open spaces offer a peaceful escape in the heart of the city.
- 1Parque Ecológico Kabah (Ecological Park)
- 2Malecón Tajamar
- 3Parque Cancún
- 4Santuario María Desatadora de Nudos
Shopping & Markets
Explore a world of variety, from luxury international brands to authentic handmade treasures. Whether you prefer modern open-air malls or traditional local markets, there is a perfect find waiting for every traveler.
- 1La Isla Shopping Mall
- 2Mercado 23
- 3Mercado 28
- 4Grand Outlet Riviera Maya
- 5Puerto Cancun Mall
- 6Plaza Las Americas Mall
- 7Kukulkan Plaza
Weather (What to Expect)
Cancun has a tropical climate — warm year-round with a distinct dry season from December to April and a wetter, more humid season from June to October. Peak tourist season (often sunnier & drier) tends to be December–April. Rainy periods can bring afternoon showers and high humidity. Hurricane season runs roughly June–November.
Tips:
- Pack light, breathable clothing and sun protection.
- Stay hydrated in heat/humidity.
- Check local forecasts before travel and watch for any weather advisories during June–November.
Currency
Tips:
- The official currency is the Mexican Peso (MXN).
- Paying in pesos gives a better exchange rate than paying in USD or CAD where possible.
- Credit cards (Visa/Mastercard) are widely accepted in hotels & restaurants; American Express is less universal.
- Carry small peso bills for taxis, tips, market buys & small purchases.
- Avoid exchanging money at the airport booths, which often have poor exchange rates.
Notify your bank before travel to avoid foreign transaction blocks.
Transportation
We will handle all your transportation to/from the airport & to/from appointments. Below are some tips for any transportation needs outside that.
Tips:
- Ubers: Widely available. Fares are set in-app, making it a simple and reliable option.
- Rental Cars: Most major rental companies have locations at the airport.
- ADO buses or shared vans that connect Cancun with Playa del Carmen and Tulum are cost-effective for day trips or excursions.
Transportation
In Mexico, 911 is the official emergency number (for police, fire & medical services).
Useful local numbers (may change, call prefixes +52 998 for Cancun):
- 911: Emergency — police/fire/medical (general).
- Cruz Roja / Mexican Red Cross: (998) 884-1616
- Fire Department: (998) 884-1202
- Tourist Police: (998) 885-2277
- Civil Protection: (998) 887-4341 (general safety assistance)
- Tourist Defense (legal help): (998) 892-4825
Transportation
Tipping is a customary part of service culture in Cancun and much of Mexico.
Tips:
- Restaurants: 10–15% of the bill; up to ~20% for excellent service.
- Bars: Small tip per drink or ~10–15% on the tab.
- Housekeeping (hotels): ~40–80 MXN/night.
- Porters / Bellhops: ~30–50 MXN per bag.
- Taxis: Rounding up or a small tip is appreciated.
Tipping in pesos is generally preferred so workers don’t have to exchange foreign cash.
Medical & Treatment Logistics
Why should I stay near the city center instead of the Hotel Zone?
Staying near the city center significantly reduces travel time to the clinic and allows for more flexibility around appointments. The Hotel Zone can involve longer, less predictable commutes due to traffic.
What is included in Immunocine’s transportation service?
Immunocine provides transportation to and from all scheduled clinic appointments. This ensures patients can focus on treatment without needing to coordinate local travel logistics.
Can I change the time of my appointment or adjust my treatment order?
Treatment schedules are carefully coordinated based on your protocol. While minor adjustments may be possible, changes are generally limited to ensure optimal outcomes and coordination of care.
Can my companion attend consultations or procedures?
Yes, companions are welcome to attend consultations. Access to certain procedures may be limited based on medical protocols and space considerations.
Can I receive my clinical test results?
Yes. Your care team will review all relevant results with you and can provide documentation upon request.
Why can’t I travel on the same day as my Leukapheresis or first Pegasys injection?
These procedures can have physiological effects that require monitoring. It is important to remain nearby in case of side effects or follow-up care needs.
Travel & Transportation
What is the weather like in Cancún?
Cancún has a warm, tropical climate year-round. Expect high humidity and temperatures typically ranging from the mid-70s to high-80s°F.
What currency should I use?
The local currency is Mexican Pesos (MXN). While U.S. dollars are accepted in some places, pesos are recommended for ease and better pricing.
How should I handle transportation outside of clinic appointments?
For non-clinic travel, patients typically use Uber or pre-arranged car services. These are widely available and reliable in Cancún.
What emergency numbers should I know?
The general emergency number in Mexico is 911. Your care team will also provide direct contact information for urgent medical needs.
Safety & Local Practicalities
Is Cancún safe for medical travel?
Yes. Patients staying in recommended areas and using standard precautions generally find Cancún safe and comfortable. Immunocine staff can guide you on best practices.
Can I drink tap water?
No. It is recommended to drink only bottled or filtered water during your stay.
Should I tip in Cancún?
Yes. Tipping is customary. Typical ranges are 10–15% at restaurants and small tips for drivers or hotel staff.
Where should I stay?
Immunocine recommends accommodations near the clinic for convenience. Your team can provide suggested hotels that are frequently used by patients.
Food, Lifestyle & Restrictions
Are there any dietary restrictions I should follow?
Patients are generally advised to avoid raw or undercooked foods and prioritize clean, well-prepared meals to reduce infection risk.
Can I take over-the-counter medications?
Tylenol (acetaminophen) is typically permitted. Avoid NSAIDs (like ibuprofen or aspirin) unless approved by your care team.
Should I continue taking my supplements?
Some supplements may interfere with treatment. Always review your current regimen with your medical team before continuing.
What should I pack for my trip?
Recommended items include:
- Prescription medications
- Tylenol
- Electrolyte packets
- Insect repellent
- Sunscreen
- Light, breathable clothing
- A light jacket or layers
- Small denominations of pesos
- Copies of reservations and documents
- Any required medical records
